Last updated: 7 October 2026
This policy explains how we deliver products ordered through the Floaters Cleaning website, floaterscleaning.com.au.
1. Where We Ship
We currently ship to addresses within Australia only. We are unable to ship internationally at this stage.
2. Shipping Options and Costs
- Standard (Australia Post, 2–5 business days): $12.95
- Express (Australia Post, 1–3 business days): $19.95
- Free shipping on orders of $100 or more
All prices are in Australian dollars and include GST. The shipping cost for your order is shown at checkout before you pay.
3. Dispatch and Delivery Times
Orders are packed and sent from Croydon, Victoria.
Delivery times are estimates from the time your order is dispatched. Deliveries to regional and remote areas, and deliveries during busy periods such as the lead-up to Christmas, may take longer.
4. Order Updates
You will receive an email confirming your order when it is placed. We will also email you when your order has been sent.
5. Delivery Address
Please check your delivery address carefully at checkout. If you need to change it, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.
6. Lost or Damaged Deliveries
If your order has not arrived within the expected delivery time, or arrives damaged, please contact us and we will help resolve it. Products damaged during delivery are covered by our Refund and Returns Policy and your rights under Australian Consumer Law.
7. Contact Us
For shipping enquiries, please contact:
Floaters Cleaning
Website: floaterscleaning.com.au
Email: brandon@floaterscleaning.com.au
Please include your order number in the subject line where possible.