Last updated: 7 October 2026
1. Who We Are
Floaters Cleaning is a mobile horse float cleaning business based in Croydon, Victoria. Through our website, floaterscleaning.com.au, you can request a booking and buy our products online.
This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect
Booking requests. When you request a clean, we collect your name, phone number, email address and the location of your property, along with details about your float, any photos you upload, any notes you add and any voucher code you use.
Online orders. When you buy from our shop, we collect your name, billing and delivery address, email address, phone number and the details of your order. Card and PayPal details are entered directly into our payment providers’ secure forms. We do not see or store your full card details.
Customer accounts. If you create an account, we store your email address, a securely encrypted password, the addresses you save and your order history.
Contacting us. If you email or call us, we keep the details you give us so we can respond.
Website use. When you visit the site, we collect information such as the pages you view, your device and browser type, your approximate location and how you found us (for example a search engine, social media or an advertising campaign).
3. How We Use Your Information
- To confirm, schedule and carry out your booking.
- To process, pack and deliver your orders.
- To contact you about your booking, order or enquiry.
- To prevent fraud and keep our website secure.
- To understand how our website is used so we can improve it.
- To meet our legal, tax and accounting obligations.
4. Who We Share Your Information With
We do not sell your personal information. We only share it with service providers that help us run our business:
- Payment providers (Square and PayPal) to process payments and check for fraud. PayPal’s fraud checks use Google reCAPTCHA.
- Australia Post to deliver your order.
- Google, whose calendar we use to schedule booked cleans, and whose analytics service (Google Analytics) helps us understand how the site is used.
- Automattic (Jetpack and WooCommerce), which provides our website statistics and shop analytics.
- Our website host and security providers, including Cloudflare, which keep the site running, fast and protected.
Some of these providers store information outside Australia, including in the United States. We may also disclose information where required by law.
5. Cookies
Cookies are small files stored in your browser. We use them to:
- Keep your cart, checkout and login working.
- Measure how the site is used (Google Analytics and Jetpack Stats).
- Record how you found us, such as a referring website or campaign, which is saved with your order.
- Help our payment providers prevent fraud.
When you log in, cookies save your login information. Login cookies last for two days, or two weeks if you select “Remember Me”, and are removed when you log out.
You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work without them.
6. Embedded Content
Some pages include content from other websites, such as the Google Map on our contact page. Embedded content behaves as if you had visited the other website, which may collect data about you, use cookies and track your interaction with that content.
7. Comments and Uploads
If you comment on one of our articles, we collect the details shown in the comment form, along with your IP address and browser details to help detect spam. Comments may be checked by an automated spam detection service. An anonymised string created from your email address may be sent to the Gravatar service to show your profile picture.
Photos you upload with a booking request are used only to help us assess your float and prepare for your clean.
8. How Long We Keep Your Information
We keep order and payment records for as long as required for tax and accounting purposes, which in Australia is generally at least five years. We keep booking records for as long as we need them to provide our services and manage our business. Account details are kept until you ask us to delete your account.
9. Keeping Your Information Secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses a secure, encrypted connection, and access to customer information is limited to the people who need it.
10. Accessing and Correcting Your Information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. If you have an account, you can update your details at any time from My Account. Some information may need to be kept for legal, tax or security reasons.
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
12. Contact Us
For privacy enquiries, please contact:
Floaters Cleaning
Croydon VIC 3136
Website: floaterscleaning.com.au
Email: brandon@floaterscleaning.com.au