Last updated: 4 October 2026
At Floaters Cleaning, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it quickly and fairly.
This policy applies to products purchased directly through the Floaters Cleaning website, floaterscleaning.com.au.
1. Change of Mind
If you change your mind about a purchase, we may accept a return at our discretion, provided that:
- The product has not been used.
- The product is unopened and in its original packaging.
- The product is returned within 14 days of delivery.
- Proof of purchase is provided.
Change-of-mind returns are not automatically guaranteed. Unless the product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, return postage costs are the responsibility of the customer.
Once the returned product has been received and inspected, we will advise whether the return has been approved.
2. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty or defective;
- Damaged during delivery;
- Significantly different from the product description; or
- The wrong product was supplied,
please contact us as soon as reasonably possible.
Depending on the circumstances, we may provide a replacement, repair, refund or other appropriate remedy in accordance with your rights under the Australian Consumer Law.
We may ask for photographs or other information to help us assess the issue.
If the product is confirmed to be faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs where applicable.
3. Products That Have Been Opened or Used
For health, safety and hygiene reasons, we generally cannot accept change-of-mind returns for products that have been opened or used.
This does not affect your rights under Australian Consumer Law where a product is faulty, defective, unsafe, not fit for its intended purpose or otherwise fails to meet the consumer guarantees.
4. How to Request a Return
To request a return, please contact us with:
- Your full name;
- Order number;
- Date of purchase;
- Product name;
- Reason for the return; and
- Photos of the product or packaging where relevant.
Please do not send products back without contacting us first, as we need to provide return instructions.
5. Refunds
Where a refund is approved, the refund will generally be processed using the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Original shipping costs may not be refundable for change-of-mind returns.
Where a refund is required under Australian Consumer Law, we will provide the applicable remedy in accordance with those laws.
6. Exchanges
Where appropriate, we may offer an exchange for another product.
If the original product is faulty, damaged or incorrectly supplied, any exchange will be handled in accordance with your Australian Consumer Law rights.
7. Sale Items
Sale or promotional items may still be returned where required by Australian Consumer Law.
A discount or sale price does not remove your legal consumer rights.
8. Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, repair, refund or other remedy where a product does not meet the consumer guarantees.
9. Contact Us
For all refund and return enquiries, please contact:
Floaters Cleaning
Website: floaterscleaning.com.au
Email: brandon@floaterscleaning.com.au
Please include your order number in the subject line where possible.
We aim to respond to return and refund enquiries as quickly as possible.